The shipping charges depends on the delivery area, the amount of the order and the mode of delivery chosen by the Customer. This amount will be indicated to the Customer before the Validation of the Order.
If the product is out of stock, the manufacturing time is estimated at around 6 to 10 weeks from the confirmation by e-mail of your order and its payment.
Tracking your packages
You can track your package online at any time by simply entering the parcel number you find in the shipping alert e-mail or in Your Account or contact-us by email to firstname.lastname@example.org.
Taxes and customs duties
For shipments outside the European Union, taxes (VAT and other), handling fees and customs duties are the responsibility of the consignee and will be requested at the time of delivery (amount calculated at the time of customs clearance).
We do not handle tax reimbursement. You can make a request directly to your customs office.
This is an average delay. Failure to do so will result in no cancellation of the order, no reduction in the price paid by the Buyer and no payment for damages (cf. Conditions of sales - Article 5 Delivery).
Checking the order on arrival
WARNING! When receiving your package, be sure to check the contents of your package in the presence of the carrier. If you notice any damage to the item (s) at the opening, you must refuse the whole package and indicate on the transport voucher "Refusal for damage", otherwise any recourse would be impossible. In the absence of a specific complaint, the non-issuance of reserves by the customer means that the delivered product is deemed satisfactory and cannot be the subject of any subsequent dispute. In case of missing or damaged or suspected damage during transport, it is the Purchaser's responsibility to issue reservations to the deliveryman and to inform us within 72 hours of receipt of the package in national and 7 days For the international by returning the completed and signed mail by e-mail to the address: email@example.com.